FAQ

Order Help & Store Support FAQ

These Terms apply to all orders placed through this website operated by Henan Huier Sen Information Technology Co., Ltd.

📦 Order Placement Process

Select products → Add to cart → Proceed to checkout → Enter shipping details → Apply discount code → Complete payment

An order confirmation will be generated after successful purchase.

📧 Order Confirmation

If you do not receive an order confirmation, please check your spam or junk folder.

🔄 Order Changes

Orders may only be modified before processing begins.

• Cut-off time: 11:00 PM PDT
• Once processing starts, orders cannot be changed or cancelled

📦 Product Issues

If your order arrives damaged or incorrect:

Provide:

• Order number
• Clear photo evidence (recommended under 1MB)

A replacement or resolution will be provided after verification.

🛒 Cart Functions

Customers may:

• Add / remove items
• Adjust quantities
• Review order before checkout

🌐 Browser Compatibility

Recommended browsers:

Chrome / Safari / Firefox / Edge (latest versions)

💳 Payment Methods

Visa / MasterCard / American Express / Discover / PayPal / Apple Pay

💰 Discount Codes

Discount codes must be applied before completing checkout.
No changes can be made after payment is completed.

🔁 Returns & Exchanges

All returns must follow the Return Policy.
Approval is required before sending items back.

❌ Order Cancellation

Orders cannot be cancelled once processing begins.

🔒 Secure Checkout

All payments are processed through secure encrypted systems.
Customer payment data is protected and not exposed.

🔐 Privacy & Data Use

Customer data is used only for:

• Order fulfillment
• Customer support
• Legal and compliance obligations