Contact Us

Support & Order Assistance Page

This support policy applies to all customers of Henan Huier Sen Information Technology Co., Ltd.

We are committed to providing assistance throughout your shopping experience.

If you have questions regarding orders, delivery, returns, payments, or general store information, please refer to the guidance below.

⏱ Availability

Monday – Friday
Average response time: 24–48 business hours

Response times may vary during peak periods.

⚠️ Store Disclaimer

This website is operated by an independent online retailer.

All order-related, payment-related, and service-related inquiries are handled through the designated customer support system.

ℹ️ Important Information

• Ensure all contact details are accurate when submitting inquiries
• Always include your order reference number when applicable
• All requests are processed in the order they are received
• Resolution time may vary depending on case complexity